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  • Help booking a hotel and understanding the star rating system

Help

How to make a booking

Our instant, online booking service is fast, convenient and secure. We keep our availability up-to-the-minute so you can book your hotel online with complete confidence. You may book as many rooms as you like for any dates that you need. Once you have made your reservation, you will receive confirmation by email with the hotel details and directions - all you need to do is turn up!

Help finding accommodationYou can select the hotel you are interested in by searching from the home page, by browsing the site or by using the interactive map search.
Once you have found the property you are interested in, select the dates you wish to stay for and the number of nights and click the 'book' button.
We will find a list of travel agents and present them, along with their room rates, for you to choose your rooms.
You'll also need to provide the agent with your contact information and credit card details. Credit card details are required as a guarantee - few hotels charge until you check-out after your stay.

For telephone reservations please call 0800 0856 585 and quote "Find Hotel"


How to cancel a reservation

Please check your confirmation email for details on how to cancel a specific reservation.
For more details see our cancellation page.


How to find a hotel

From the Home page or Search page, simply click an area on the map and all registered hotels will be listed in alphabetical order. You will then be offered the option to re-sort the results by room rate or limit the list to show only those hotels with rooms available.



Hotel Ratings Explained

The star and diamond ratings reflect the level of service and facilities that you can expect. Hotels and guest houses must meet specific standards which get progressively higher as they move up the scale from one to five.

Hotel Ratings:-

1 Star - Simple accommodation with limited facilities and services. A high standard of cleanliness throughout. A restaurant/eating area and at least 75% of bedrooms will have en-suite or private facilities.

2 Star - More facilities in bedrooms, with en-suite/private bathroom and a colour TV. Restaurant/eating area for breakfast and dinner. A lift is normally available

3 Star - Standards are higher again with facilities including larger public areas and bedrooms, a receptionist, room service, laundry.

4 Star - Accommodation offering superior comfort and quality. All bedrooms with en-suite bath, shower and WC. Spacious and well appointed public areas. Room service for all meals and 24 hour drinks, refreshments and snacks. Dry cleaning service available. More emphasis on food and drink. Excellent customer service.

5 Star - Spacious and luxurious establishment offering the highest international quality of accommodation, facilities, services and cuisine. There will be a range of extra facilities. You will feel very well cared for by professional, attentive staff providing flawless guest services.